Tag: help

The ultimate in customer service [08/26/2010]

[How wild was it that I could write a blog post namechecking pretty much all the people in and around an open source project in a short blog post?  All of the people mentioned below were super happy to help troubleshoot and get printers working.  Gotta love open source – and the people committed to keeping these projects going.  Plus, this was still the “wild west” of 3D printers.  People were building printers, innovating, shipping, fixing, and trying new things constantly.]

There’s been some interesting discussion following We Alone On Earth’s post (Plus the updates)) in the comments.  I think WAOE and the various commentors would probably agree that although anyone could build a working MakerBot Cupcake CNC from a kit with enough persistence and help, DIY kits1 just aren’t for everyone.

It’s the “help” part that is the most amazing and enabling aspect.  There are not a lot of products out there where the best customer service actually comes from the customers themselves.  We’ve collectively built up wiki, posted problems and solutions, taken pictures and videos.  It probably took me about three months before I progressed from total newbie posting basic annoying questions to being able to help others with their problems. 2  With each shipment of MakerBots, the product gets better with customer innovations and input, customers improve the instructions and wiki, and there are even more people out there to help you.

  • Bre, Zach, Adam, and Marisol
  • Andrew Plumb aka Clothbot
  • Rick Pollack aka MakerGear for holding my hand in diagnosing a blown thermistor
  • Rick Pollack aka MakerGear and Neil Underwood aka Spacexula for talking me down from the ledge when I clogged my extruder
  • Scott Small aka Tox for PLA printing advice
  • Eberhard Rensch aka Zaggo and J. E. ‘jet’ Townsend for helping me create a mini-mug
  • Conrad Farnsworth for helping me figure out how to install my XY opto-endstops
Drafts Zero - The Lost Blog Posts
  1. Misnamer [11/28/2010]
  2. The Lost Blog Posts
  3. Plastruder! [Draft 12/25/2009]
  4. UNTITLED [Draft 12/25/2009]
  5. Preparing to print [Draft 12/27/2009]
  6. More prints [Draft 01/04/2010]
  7. Prototype Pricing [Draft 01/19/2010]
  8. MakerBot tuning [Draft 01/20/2010]
  9. Plastic Screw Anchor [Draft 02/02/2010]
  10. Magic [Draft 02/03/2010]
  11. How are you printing with PLA? [Draft 02/16/2010]
  12. Rebuilding my extruder [Draft 02/16/2010]
  13. MY robot [Draft 02/18/2010]
  14. more things i learned [Draft 02/20/2010]
  15. First commissioned piece! [Draft 02/22/2010]
  16. MakerBot: Toy or Tool? [02/25/2010]
  17. Idea for Skeinforge settings… [Draft 03/27/2010]
  18. RepRap and MakerBot alternatives [Draft 04/05/2010]
  19. RepRap Parts for Sale [Draft 04/07/2010]
  20. Where is the Othercutter? [Draft 06/08/2015]
  21. Mendel Parts – Printed, Cast, CNC’d, Lasercut or Injection Molded? [Draft 04/12/2010]
  22. MakerBot Operator’s Manual [06/04/20210]
  23. MakerBot on CBS! [07/07/2010]
  24. New Print: Soft-Pawed Albino Stoat of South Wales Cookie Cutter [07/07/2010]
  25. House calls [07/11/2010]
  26. Digital assistant? [08/05/2010]
  27. MakerBot + Junk = Stuff! [08/06/2010]
  28. Design choices in RepRap, Goals of RepRap [08/14/2010]
  29. Upgrades and obsolescence [08/25/2010]
  30. Dear Anonymous [08/25/2010]
  31. The ultimate in customer service [08/26/2010]
  32. Open Source Makes You Smarter [08/27/2010]
  33. Getting my Plastruder MK5 running [09/06/2010]
  34. Weird new kind of spam [09/19/2010]
  35. An open letter to Ms. Word [10/18/2010]
  36. Printing with PLA again! [10/18/2010]
  37. Halloween costume too [10/27/2010]
  38. Dream jobs [10/29/2010]
  39. The nuances of time travel [10/31/2010]
  40. Printed Pink Panther Person [11/22/2010]
  41. Skein them all and let ‘Bot sort them all out [11/24/2010]
  42. The Patents for disc shooters [12/10/2010]
  43. Princess Bride with Lightsabers [12/13/2010]
  44. Dilbert comic [12/13/2010]
  45. Ultimachine PLA review [12/15/2010]
  46. Mendel to the power of 101 [12/21/2010]
  47. Potential improvements for Leonardo Voltron [12/27/20210]
  48. You can keep your filthy money [12/28/2010]
  49. I watched Primer the other night [12/30/2010]
  1. And all that they entail [↩]
  2. It only took me about another month or so before I started posting regularly here.  I find it’s a wider platform for annoying more people than just those that read the MakerBot Operators‘ group. [↩]

Open questions for anyone familiar with Arduinos

And, I’ve got several.  I’m not entirely sure what I’d end up using an Arduino for – perhaps making tiny silly robots.  However, there are so many choices and not a really good way to differentiate among them.

  1. Chips
    1. There appear to be several.  From my friend Google, I understand that the “ATmega328” is significantly better than a “ATmega168” in terms of double the flash memory, RAM, and baud rate.  But, I also see “ATmega328P.”  What’s the “P”?  Is it important?  Does it mean pre-programmed?
  2. Power
    1. I’d like to be able to run whatever Arduino variant I end up with from a variety of power sources.  It’s my understanding that a preassembled Ardunio has that capability – accepting between 5V that could be supplied from USB to 9V from a typical 9V battery to a 9-11V AC power adapter.  If I build a MintDuino, will it only run from a 9V?  Would it run from USB if I use an FTDI cable or an FTDI Friend?
    2. Wait, I may have answered my own question – I’m guessing that a Breadboard Voltage Regulator Kit would be needed to run a MintDuino from a variety of power sources.  Is this the case?
  3. USB
    1. I have an FTDI cable from my Cupcake CNC, so I think I could use that with any kind of board that doesn’t have a USB port.  Having fiddled with an FTDI cable a bit now, I don’t have any preference whether my board has a USB or FTDI interface.  Is there any reason I should?
  4. Programming
    1. Are all of the *Dunio variants identical to program?  I seem to recall reading that the NetDuino is “.NET”  I’m not sure what that means, but I’d prefer to use something that utilizes the Processing environment – if for no reason other than I could use what very very very little processing I was exposed to when fiddling with my Cupcake’s temperature tables a million years ago.
  5. What should I start with?  Please assume I know nothing about electronics, Arduinos, electricity, computers, programming, or things that rhyme with “minternet.”
    1. It’s hard for me not to like the MintDuino package.  A small breadboard, a little tin, some parts, no soldering.  The Mintronics Survival Pack seems interesting too – again a little tin. 12  Is the “Survival Pack” useful?  Useless?  Kinda useful?  It looks like it has a small breadboard, some LED’s, wires, 9V battery clip and wires, etc.  As I understand Arduinos3 , they can accept a variety of voltages.  Will a MintDuino do the same?  It looks like I’ll need an FTDI cable, which I have from my Cupcake, so I’m not overly concerned about this limitation.
    2. Should I go with a fully assembled Ardunio like the Uno, a breadbord kit, or a kit that I solder together?  I’m leaning towards a breadboard to start for simplicity’s sake.
    3. Should I go with a Sanguino, Ardweeny, Arduino Mini, Arduino Pro Mini, Ardunio Mega 2560, TinyDuino SB, Sippino 328, FreeDuino, DC Boarduino, NetDuino, NetDuino Plus, NetDuino Mini, Ardunio Nano, or RBBB?  If so, why?!  Can you understand my choice paralysis here?
  1. I like tins. [↩]
  2. Then again, I’ve got a robot that can make me plastic tins, so they’ve become less fascinating to me. [↩]
  3. Which isn’t much [↩]

Spacexula to the rescue!

This poor guy gal known as “noobcake” had gotten so frustrated with his her MakerBot CupCake CNC that he she was getting ready to either strip it for parts to start work on a RepRap or just sell the entire thing on eBay at a loss.  It read like most of his her problems were coming from improper Skeinforge calibration.  Anyhow, that made me very sad.

And then I scrolled down.  Spacexula helped noobcake get his her Skeinforge calibrated and MakerBot printing reliably.  That’s really really fantastic, man.  Kudos.

Edit:  Apparently I have as much difficulty telling girls from guys online as in real life.  Sorry noobcake.  My bad.

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