Fix a Fitbit Ultra Flashing Display

Fitbit Ultra

Fitbit Ultra

If you’re looking for a way to fix the flickering or flashing LCD display on your Fitbit Ultra, I’ve got a few tips to help you on your way.  This post is basically broken into three parts – how to revive a Fitbit Ultra, my experiences with Fitbit’s support, and an update about me.

1. How to Fix the Fitbit Ultra LCD Display Flashing “FITBIT 4.14”

I bought my Fitbit Ultra about 15 months ago and misplaced it about six months ago, only finding it again on Wednesday.  The device was entirely unresponsive, so I plugged it into the USB charging base overnight.  The next morning it would flicker and flash the LCD display saying only “FITBIT 4.14”.  Here’s what I did:

  • Found Fitbit Ultra, plugged into USB base overnight.  The result was the LCD display flickered and flashed only “FITBIT 4.14”.
  • Unplugged Fitbit, pressed the button, and discovered the only thing it would do is flicker “FITBIT 4.14”.
  • I plugged it back into the USB base, pressed the button, and it still flickered the same message.
  • With the Fitbit connected to the USB base, I turned the base upside down and inserted the end of a paperclip into the recessed reset button. The Fitbit still flickered the same message.
  • I let the Fitbit remain connected to the USB base for another entire day.  At the end of that day I discovered that I could cycle through the display options – but the time on the Fitbit was entirely wrong.
  • I re-downloaded the Fitbit Ultra software, re-installed it, re-logged into the software, and let it sync with the Fitbit.  After a few minutes of this, the Fitbit was back to life!

2. Experiences with Fitbit Support

In trying to revive my Fitbit, the first thing I tried was searching the Fitbit website and support forums, without success.  After that I reached out to Fitbit’s support team explaining I tried the basics.1 The response from Fitbit’s support was that their records reflected my Fitbit was out of warranty and that they were making a “a one-time offer, for one (1) Fitbit One Tracker” for $49.  I found this response incredibly disappointing.  I would have appreciated something, even a token effort at helping me to fix my Fitbit instead of an upsale.  I realize they’ve got a business to run, but offering “one-time offers” for upsales it not a suitable substitute for actual product support.  While I would assume a warranty would cover a product’s functions, I wouldn’t have expected that they would abandon support after the warranty period.

3. Personal Update

A little over a year ago I bought a Fitbit Ultra to help me track steps, activity, etc towards my ambition to lose weight and be more active.  While I tried to introduce more activity and made a point of checking out the steps I had logged, using an online food diary called FitDay.com was easily the most helpful thing for me.

Last year was very successful, overall.  From 222.5 pounds in January 2013 I dropped to a low of 193.0 in June.  Since that time I’ve slowly gained a some weight – back to 203.5 now.  The most important things I did to lose weight were to eat something for breakfast, walk a little more, and eat less.  I tried to cut out or cut back on potatoes, bread, pasta, and rice and increase eggs, cheese, yogurt, protein, nuts, fruits, vegetables, and drink more water.

In the months since June, I haven’t been walking as much, have been eating more delicious pizza, sandwiches, and burritos.  I want to feel a little remorseful about this, but I just can’t.  :)

  1. Restart, reinstall, reboot, lather, rinse, repeat, etc, etc, etc []

More than you ever wanted to know

Don't we all

Don’t we all

I’m a big believer that small changes over time can have a huge impact.1 This year I made some commitments to bring about changes in my life.  These aren’t resolutions – I’ve had and broken resolutions before.  These were ambitions.  The most drastic changes to my lifestyle has been my work on losing weight and exercising more.

  • What I am doing. I have logged everything I’ve eaten for the last 100 consecutive days into FitDay.com.  Doing so has made me more aware of what I eat and helped me make good food choices.  This along with some other really minor tweaks has allowed me to drop 20 pounds pretty easily.
    • I can eat whatever I want and as much as I want, just so long as I am willing to log it into my Fitday account.2
    • I try to stay under 2000 calories per day, but I don’t beat myself up if I go completely off the rails.3 Every single day when I wake up is a brand new day.  This is a two edged sword.  It doesn’t matter how “bad” I was the day before, I get a clean slate.  Then again, even if I was “good” the day before, I don’t get to give myself any extra leeway.
    • I try to incorporate a little extra exercise into my routine.  Instead of using the bathroom one door down the hall at work, I walk up a flight of stairs and use that bathroom.  Instead of driving to lunch or walking to one of the places near my work, I walk 0.3 miles to the second nearest grocery store and get my lunch there.
    • I only drink coffee, water, and very occasionally alcohol.  This actually isn’t any different from my usual routine, but I figured I’d mention it.  I’m not big on drinking juice or soda.
    • I avoid potatoes and rice when possible.  I eat bread and pasta sparingly.  I try to eat more leafy greens and veggies – usually spinach.  I eat tend to eat more yogurt, hard-boiled eggs, and cheese than I used to. (More of an explanation for these changes below).
  • Why these changes.
    • At the beginning of the year I found that some of my clothes were a little tight.  I decided that every day I could get a little bit heavier or a little bit leaner.  That day I decided I would get leaner.
    • Some of these changes are because of a news bit I heard on NPR a while back.  The study, discussed on the Harvard site here, was published in June of 2011.  If you get a chance, I highly recommend listening to the NPR clip, scanning the Harvard article, and then glancing through the index to the study where the findings are included.  The study basically found that after controlling for many factors, certain foods could be associated with yearly weight increases or losses.  Nuts, vegetables, fruits, and yogurt were all associated with net yearly losses and potatoes, red meat, and processed meats were associated with net gains.  Surprisingly, cheese didn’t seem to affect the net gain/loss.
  • What I’ve noticed.
    • After being on this “diet” for a few months, I’ve fallen into a little bit of a routine.  I tend to consume about 150-300 calories at breakfast, 300-700 calories at lunch, and the remainder of my 2000 calories at dinner.  At first staying below 2000 was very tough and now it’s pretty effortless.
    • I’ve found that as a result of this “diet” I’ve mostly lost my sweet tooth and I don’t seem to crave salty/fatty/fried/starchy foods nearly as much.
    • I probably lost a pound in the first week – which was good because I could “see” a change caused by my minor lifestyle tweaks.  At the end of two weeks I had probably lost about two pounds, and while my clothes were still snug – they were less so.  When I lost five pounds my clothes actually fit and felt better.  When I lost ten pounds I found I was sleeping better.  When I lost fifteen pounds people I hadn’t seen since the end of 2012 noticed and commented on my weight loss.  Now that I’ve lost twenty pounds I can fit into clothes I haven’t worn in about two years, I sleep better, and I feel like I have more energy.
  • Looking forward.
    • They say success begets success.  Having lost a few pounds, I felt encouraged to lose five.  Having lost five, I felt ten was a reasonable goal.  Then fifteen, then twenty.  When I was twenty pounds heavier, the differential between what I used to eat and my 2000 daily caloric intake goal was enough to account for fairly easy weight loss that was also reasonably forgiving.  If I had an “off” day, I still had a pretty big caloric deficient which meant I was going to lose weight.
    • Now that my caloric intake and weight have reached something of an equilibrium, something has to change.  My weight loss has leveled out at twenty pounds.  With the differential between my caloric needs at this weight and my caloric intake pretty close, a single “off” day is enough to erase any caloric deficits I might have accumulated over a week’s time.
    • Either I need to reduce my caloric intake a little below 2000 (which is possibly a little on the high side for my height/frame), get more exercise, or realistically combine the two.
    • I’ve installed a chin up/pull up bar in a doorway in my house.  A very very very long time ago I used to do pull ups several times a day.  When I installed the bar last week I could do two in a row if I struggled.  Yesterday I did five in a row.
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  1. Photo courtesy of m.a.r.c. []
  2. I call it “confessing” to Fitday. []
  3. One epic day saw me consuming 3,800 calories.  That was a GOOD day. []

Back on the wagon

Back on the wagon

Back on the wagon

FitDay.com is essentially a food diary site that lets you look up or enter the nutritional content for the food you eat, set goals, and track your progress.1 A very long time ago I lost probably about 25 pounds by using the site.  A friend lost about 80 using the same site!

Well, I started using FitDay.com again, at the time I’m writing this post2 it’s been 37 days.  To put this in perspective, in January of 2012 I was able to consistently use the site for three whole days.  Prior to that, I used the site for 35 mostly consecutive days.  In any case, 37 consecutive days is a pretty good record for me.

As before, my diet consists of trying to not eat like a pig and keep my caloric intake to no more than 2000.  While most days I stay below that number, there was a day in there where I just CRUSHED it.  In the past I’ve basically completely abandoned the site after having fallen off the wagon.  This time, I gave myself permission to go ahead and kick the crap out of my daily limit – as long as I still documented what I ate and kept at it the following day.  Several weeks after the fact, even with a mini-vacation in the interim, I’m still logging my diet.

In my experience, a food diary not only helps not only with monitoring caloric intake, but also helps me be more mindful of my choices of food.  Since I’m more aware of what and how much I’m eating, I find I choose things that are better for me.

***

I started writing this post back in February.  At the time I’m hitting publish on 4/18/2013, I’ve logged everything I’ve eaten into my Fitday.com account for 100 days in a row.  In this time I’ve lost 20 pounds – but more on this in a little bit.

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  1. Photo courtesy of Dave Wilson []
  2. You never know how long it takes to actually click Publish []

New And Improved!

One of my New Year’s resolutions is to lose weight.  I’ve used Fitday.com in the past with a lot of success.

Unfortunately, they’ve redone their website it is almost totally unusable.  It’s always been an annoyance that the site doesn’t remember me if I close the tab and come back 1 minute later.  Cookies and session management are important.  But, now I have to go to the site, log in, click away from the beta site to use the old, and then the page times out.

Oh.  It looks like this is mostly a Firefox problem?  It’s working okay in IE.  I like some of their new UI changes, but much of it isn’t very good.  I know it is a free site, but if it is not usable, then it doesn’t matter how many Google ads you have.  The Google ads should be moved so they are less obtrusive.  The AJAX’y bits are nifty, but not everything requires or should be this interactive.

Well, now that I can open it in IE1 I guess I’ll give it a fair shake and let you know how it goes.  :)

  1. Which I hate doing… []

Day 30

So, I’ve been on a self-imposed diet for the last 30 days.  I’ve lost about 10 pounds so far by just not eating like a piggie, which is pretty cool.

I’ve been using Fitday.com1 very sporadically since April of 2004.  I know this because I can go back and see what I entered for what I was eating and what I weighed back then.  It’s a pretty cool feature.  Kind of like Google Analytics for health.2  Friday was day 30 of my diet.

Unfortunately, Days 31 and 32 weren’t nearly as successful as days 1 through 30.

Here’s to tomorrow!  Another day!

  1. A free website for helping to track food, caloric intake, activity level, and weight changes []
  2. Haha! []

Sooo… what’s going on with you?

Today:

  • I’ve got a meeting out in Monterey today at 10:00AM and then I have to swing by San Jose back to the office.  Just the driving alone will end up eating most of my day.  I’m hoping to be able to get back to the office by 4-5:00PM.
  • Day 2 of my diet.  My diet basically consists of not eating like a pig and monitoring what I eat using FitDay.com.  It’s basically a free online food diary where you enter the food you’ve eaten and your weight and it tallies the calories, fat/protein/carbs, and gives you all kinds of nifty graphs.  Finding the food can sometimes be an adventure, but overall it’s quite easy.  I first used the site about six or so years ago and every time I’ve stuck with it longer than about two weeks, it’s helped me lose weight.  The problem for me is that right up until the one or two week mark I’m always hungry.  :)
  • Eating a big bowl of oatmeal with raisins and honey right now.  I’ll grab some coffee on the way down to Monterey.  I’ve got a bunch of music burned to an MP3 disc for the trip and will probably end up listening to NPR most of the way.

Okay, go go go!