I had previously noticed that the Google Sketchup STL import plugins were very hit or miss. They probably only imported fully about 60% of the time – with more failures on complex models. I’ve just discovered a little trick that helps tremendously.
When you are importing, you are given a several different measurement options. I have been choosing millimeter by default. But, if that fails to import the entire model, try again using a different measurement! I just imported a hugely complex model by trying millimeters, centimeters, and finally meters.