How not to ask for tech support

DISCLAIMER:  This has nothing to do with MakerBot, MakerBlock, or anything you see on this site.  This is me venting my frustration at a user of a totally totally different website that has nothing to do with awesome cool robots.1

“Oh, yeah, you know, it’s just not working for me.”

Great.  Thanks for that.  I don’t know what you tried or how.  Did you take your computer out of the box it came in?  Is there a keyboard?  Plug your computer in?  Take the sheet off of your monitor?  Are you wearing a blindfold?  Is your hair too long and obscuring your vision?  Do you have an internet connection?  Are you surfing from your phone, a laptop, desktop?  Could you bring the web page up?  Is the program too slow or are you not able to use it at all?  What happens when you try to use it?

  1. But, damn, I sure wish it did have something to do with awesome cool robots! []